CUSTOMER PROCESSING REGISTER:
Data controller
Name L'Instant SRL
Address Rue Nestor Martin 319 1082 Brussels
Company number BE 0739.915.307
Phone +32483000850
Email address raphael.galante@instant-pilates.com
Website www.instant-pilates.com
Contact details of the data controller's representative
Name Galante Raphael
Address Rue Nestor Martin 319 1082 Brussels
Phone +32483000850
Email address raphaelgalante@yahoo.fr
This register includes in particular the processing of personal data for the purpose of
purposes customer management, prospecting, loyalty operations,
the development of commercial statistics, the transfer, rental or exchange of
customer files, the organization of contests, lotteries or any
promotional operation, the management of requests for right of access,
rectification and opposition, the management of unpaid bills and disputes, and the
management of people's opinions on products, services or content.
Table of contents Customer processing register (Fr)
1. Customer management operations
2. Customer prospecting operation
3. Management of outstanding payments and disputes
4. Management of requests for the right of access, rectification and opposition
5. Organization of contests, lotteries or any operation
promotional
6. Digital services provided to customers
7. Assignment, rental or exchange of customer files
1. Customer management operations
More precise description of the purpose:
! Operations relating to customer management concerning: contracts; the
orders ; the deliveries ; the bills ;
! Operations relating to accounting and in particular the management of
Accounts
! Operations relating to a loyalty program
! Management of people's opinions on products, services or content
! Selection of clients to carry out studies, surveys and product tests
! Management of complaints and after-sales service
! Trade statistics
Categories of persons concerned by the processing
! Customers
! Personal customer relationships
! The thirds
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! data relating to means of payment: postal identity statement or
banking, check number, bank card number, end date of
validity of the bank card, visual cryptogram
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! data relating to the payment of invoices: terms of payment,
discounts granted, receipts, balances and unpaid amounts not resulting in exclusion
of the person of the benefit of a right, a service or a contract
! the data necessary to carry out loyalty actions,
prospecting, study, survey, product test and promotion, the
selection of people can only result from data analysis
listed
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! data relating to the contributions of people who submit opinions
on products, services or content, in particular their pseudonym
! data collected through authorized commercial actions
! Pictures
Data retention periods
! Time required to complete the transaction
! Last contact + 1 year
! End of business relationship + 3 years
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Purchase order
! sales receipt
! Contact form
! Website
! Mobile app
! Phone
! Visit
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
2. Prospecting operation
The processing may have all or part of the following purposes:
! the management of technical prospecting operations (which includes in particular
technical operations such as normalization, enrichment and
deduplication)
! the selection of people to carry out loyalty actions,
prospecting, survey, product testing and promotion. Except
consent of the persons concerned collected under the conditions
provided for in Article 6, these operations must not lead to
the establishment of profiles likely to reveal data
sensitive (racial or ethnic origins, philosophical, political,
union, religious, sexual life or personal health)
! carrying out solicitation operations
Categories of persons concerned by the processing
! Customers
! Personal customer relationships
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! data relating to the payment of invoices: terms of payment,
discounts granted, receipts, balances and unpaid amounts not resulting in exclusion
of the person of the benefit of a right, a service or a contract
! the data necessary to carry out loyalty actions,
prospecting, study, survey, product test and promotion, the
selection of people can only result from data analysis
listed
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! data relating to the contributions of people who submit opinions
on products, services or content, in particular their pseudonym
! data collected through authorized commercial actions
! Pictures
Data retention periods
! Time required to complete the transaction
! Last contact + 1 year
! End of business relationship + 3 years
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Individuals or organizations in direct relationship with the manager
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Contact form
! Website
! Mobile app
! Phone
! Social networks
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
3. Management of outstanding payments and disputes
More precise description of the purpose:
! Operations relating to accounting and in particular the management of
unpaid and disputed
Categories of persons concerned by the processing
! Customers
! Personal customer relationships
! The thirds
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the customer
! data relating to means of payment: postal identity statement or
banking, check number, bank card number, end date of
validity of the bank card, visual cryptogram
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! data relating to the payment of invoices: terms of payment,
discounts granted, receipts, balances and unpaid amounts not resulting in exclusion
of the person of the benefit of a right, a service or a contract
Data retention periods
! Time required to complete the transaction
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Contact form
! Website
! Mobile app
! Phone
! Visit
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
4. Exercise of rights
More precise description of the purpose:
! Operations relating to the management of requests to exercise the rights of
clients :
1. Right of access of the data subject
2. Right of rectification
3. Right to erasure (“right to be forgotten”)
4. Right to restriction of processing
5. Right to portability
Categories of persons concerned by the processing
! Customers
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! data relating to means of payment: postal identity statement or
banking, check number, bank card number, end date of
validity of the bank card, visual cryptogram
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! data relating to the payment of invoices: terms of payment,
discounts granted, receipts, balances and unpaid amounts not resulting in exclusion
of the person of the benefit of a right, a service or a contract
! the data necessary to carry out loyalty actions,
prospecting, study, survey, product test and promotion, the
selection of people can only result from data analysis
listed
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! data relating to the contributions of people who submit opinions
on products, services or content, in particular their pseudonym
! data collected through authorized commercial actions
! Pictures
Data retention period
! Time required to process the request
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Contact form
! Website
! Mobile app
! Phone
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
5. Organization of contests, lotteries or any operation
promotional
More precise description of the purpose:
! Organization and processing of competitions, lotteries and any
promotional operation.
Categories of persons concerned by the processing
! Customers
! Personal relationships of registered persons
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! Pictures
Data retention periods
! Time required to complete the transaction
! Last contact + 1 year
! End of business relationship + 3 years
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Contact form
! Website
! Mobile app
! Social networks
! Phone
! Visit
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
6. Digital services
More precise description of the purpose:
! Provision of digital services to customers such as applications
mobile, customer extranet or digital communications services.
Categories of persons concerned by the processing
! Customers
! Personal relationships of registered persons
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! data relating to means of payment: postal identity statement or
banking, check number, bank card number, end date of
validity of the bank card, visual cryptogram
! transaction data such as the transaction number,
details of the purchase, subscription, good or service subscribed
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! data relating to the payment of invoices: terms of payment,
discounts granted, receipts, balances and unpaid amounts not resulting in exclusion
of the person of the benefit of a right, a service or a contract
! the data necessary to carry out loyalty actions,
prospecting, study, survey, product test and promotion, the
selection of people can only result from data analysis
listed
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! data relating to the contributions of people who submit opinions
on products, services or content, in particular their pseudonym
! data collected through authorized commercial actions
! Pictures
Data retention periods
! Time required to complete the transaction
! Last contact + 1 year
! End of business relationship + 3 years
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Other services or ancillary companies of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Form
! Website
! Customer extranet
! Mobile app
! Digital means of communication
This processing does not involve sensitive data.
This processing does not involve data transfers outside Europe.
The standard security measures described in your security policy for
this treatment are applied.
7. Assignment, rental or exchange of customer files
More precise description of the purpose:
! Provision of personal customer data as part of
commercial partnerships with third parties.
Categories of persons concerned by the processing
! Customers
! Personal relationships of registered persons
! The controller
Categories of data collected
! identity: title, surname, first names, address, telephone number (landline and/or
mobile), fax number, e-mail addresses, date of
birth, internal processing code allowing identification of the client
! the family, economic and financial situation: marital life, number of
people in the household, number and age of the child(ren) in the household,
profession, field of activity, socio-professional category, presence
pets
! data relating to the follow-up of the commercial relationship: requests for
documentation, trial requests, purchased product, service or subscription
subscribed, quantity, amount, periodicity, delivery address, history of
purchases and services, return of products, origin of the
sale (seller, representative, partner, affiliate) or of the order,
correspondence with the customer and after-sales service, exchanges and
comments from customers and prospects, person(s) in charge of the relationship
customer
! the data necessary to carry out loyalty actions,
prospecting, study, survey, product test and promotion, the
selection of people can only result from data analysis
listed
! data relating to the organization and processing of competitions,
lotteries and any promotional operation such as the date of
participation, the answers given to the contests and the nature of the prizes
offered
! data relating to the contributions of people who submit opinions
on products, services or content, in particular their pseudonym
! data collected through authorized commercial actions
! Pictures
Data retention periods
! Time required to complete the transaction
! Last contact + 1 year
! End of business relationship + 3 years
! End of contract + 10 years
Categories of recipients with access to the data
! Data controller
! Data controller staff
! Processor's subcontractors
! Business partners of the controller
! Data subject himself
! Personal relationships of registered persons
! Public services
Data collection methods
! Purchase order
! sales receipt
! Contact form
! Website
! Mobile app
! Phone
! Customer extranet
! Mobile app
! Digital means of communication
This processing does not involve sensitive data
This processing does not involve data transfers outside Europe
The standard security measures described in your security policy for
this treatment are applied.